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Home > Help Center > FAQ > Customer Service > After you get your order
After you get your order
Lily / 2011-09-14


Thanks to all customers support and trust in lovelywholesale.com, and help us get so big achievement. For new customers on Lovelywholesale,  If you have any question or doubt when getting your package, please contact us and we will help you to solve the problem asap.

Here are some situation belows:


1. After you receive the items,you can leave us a positive feedback or good advice if you are satisfied with our products and service. We will develop ourselves to be better in future.


2. If the items are dameged or not same as your thought, please contact us, after checking, we will solve it for you.


3. When you choose the shoes size, please depend on your sole length and our size chart to make sure you can get the correct size and avoid the return/exchange. In case the size is not fitable, please contact us immediately and we will find a way to solve this problem for you.

 

4. If you find some stuff are missing when you get your package, please no worry.There are two possibilities when you meet this problem:


a. After you placed your order, some stuff are out of stock, and we can not contact you, so we send out the ready stock directly to ensure on time delivery.


b. If the replacements you have exchanged are still out of stock, so we have to send the rest stuff in stock firstly to ensure on time delivery.

 

Please contact us and we can credit the balance of out of stock to you, you can use it in your next order. We will solve this problem depends on the customer's desire.


                                

 

Lovelywholesale's pursuit is customer's satisfaction. We will offer better service to better supplier!

 

Thanks very much.

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