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Home > Support Center > How to use balance

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How to use balance

The stock changes frequently with the increasing orders, so maybe some item are not available after you finish the payment. On this situation, we will contact you within 24 hours and let you decide whether it could be replaced or cancelled to enable timely delivery. All excess payment including the shipping fee will be credited to the balance of your member account for future use.


 And we generally credit the combined shipping fee to you. If you are confused about this, please click this link and read


Attention: after you get your package, if you find some stuff are missing, no worry. please contact us as soon as possible. We will check it for you. If we can’t reach you in this case, t, we will send out the ready items directly to ensure on time delivery.


Tips: as a general rule, we will credit the balance directly. If you want to get the refund, please contact our Live chat .thanks.



Please log into your account on our site to check the balance here:

When you submit your order, please confirm:

After you fill in your balance, you will find it will be deducted from your order amount directly:

Note: The balance can deduct the stuff value directly (shipping fees is not included)


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